At Florist Woodside Park, we are dedicated to bringing the freshest flowers to our customers every day. As a trusted local florist serving households and businesses in and around Woodside Park, your satisfaction is our highest priority. Our Fresh Flowers Guarantee ensures that every bouquet arrives vibrant, fragrant, and perfectly arranged to delight your recipient.
We handle every arrangement with the utmost care, but on rare occasions, flowers may be damaged in transit. If your flowers arrive damaged or in poor condition, please contact us within 24 hours of delivery. To assist us in resolving your issue efficiently, we may request a brief description and a photo of the damaged items. Once verified, we will discuss suitable remedies with you promptly.
We promise that our flowers will remain fresh for a minimum of five days from delivery, provided they are cared for as instructed. Should your flowers wilt or perish within this period, and you have followed our flower care guidelines, please notify us right away. We are committed to upholding our standard of excellence every time you order from us.
Your happiness matters to us. If your order falls below our expectations of freshness or is damaged on arrival, you may be entitled to a replacement bouquet or a full or partial refund, depending on the circumstances. We review each case individually to ensure a fair outcome. In most cases, we aim to deliver a replacement as soon as possible, but if a refund is preferred—and approved—we process this swiftly via the original method of payment. Custom orders or unique event arrangements may be subject to specific terms, which our team will clarify in advance.
If you have concerns about your order, our process is straightforward and designed for your convenience. To submit a complaint, please contact us with your order details, a clear description of the issue, and any helpful supporting information such as photos. Our team reviews all feedback thoroughly and responds within two business days, aiming to resolve the matter to your satisfaction as quickly as possible.
Florist Woodside Park takes pride in being a reliable, community-based flower shop, trusted by both households and local businesses. We value our relationship with you and strive to resolve any issues with fairness, empathy, and professionalism. Our reputation rests on our ability to deliver fresh flowers and outstanding customer care—every time you choose us.
Your satisfaction is at the heart of what we do. We appreciate your trust in us for your gifting and floral needs. Should you ever need help with an order, require a refund or replacement, or wish to express a concern, rest assured that our experienced local team is here to support you.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
