These Terms & Conditions ("Terms") govern the online sale of flowers and associated products from Florist Woodside Park ("we," "us," or "our") via our e-commerce platform. By ordering products from our website, you agree to be bound by these Terms. Please read them carefully before placing your order. These Terms apply to all customers in Woodside Park and the surrounding areas who use our online flower delivery service.
Florist Woodside Park is a professional florist offering online flower delivery throughout Woodside Park and its nearby localities. We specialise in fresh flower arrangements for various occasions, providing a simple and secure ordering process for local delivery.
1. Placing Orders
Orders can be placed via our website by choosing your preferred bouquet or floral arrangement, specifying the delivery address, date, and any special requirements within the order notes. You must provide accurate personal and delivery information to ensure the correct processing of your order.
2. Order Confirmation
Once your order is submitted, you will receive an order confirmation on-screen and via the contact method provided during checkout. This confirmation indicates that your order has been received, but does not guarantee acceptance.
3. Order Acceptance
We reserve the right to accept or decline your order for any reason, including but not limited to unavailability of certain flower varieties or delivery constraints. Acceptance of your order will be confirmed by notification, at which point a legally binding contract is formed between you and Florist Woodside Park.
4. Delivery Area
Our flower delivery service is available across Woodside Park and the surrounding areas as specified on our website. Should your delivery address fall outside our standard delivery zone, we will contact you to discuss your options or provide a full refund if delivery cannot be arranged.
5. Substitutions
Occasionally, it may be necessary to substitute certain flowers or products due to seasonal availability or supply constraints. Substitutions will always be of equal or greater value and maintain the overall style and colour scheme of your chosen arrangement.
1. Accepted Payment Methods
We accept payment via the methods detailed on our website at checkout, which may include major credit and debit cards, or other secure payment platforms. Full payment is required at the time of order placement to ensure the order is processed and scheduled for delivery.
2. Pricing
All product prices are clearly displayed on our website and are inclusive of VAT where applicable. Delivery charges will be clearly stated before checkout and added to the total cost, where applicable.
3. Payment Security
We are committed to ensuring that your personal and payment information is kept secure. All transactions are processed via secure payment gateways, and we do not store your payment card details.
4. Pricing Errors
If there is an error in the pricing or description of a product, we reserve the right to correct it and will contact you to confirm your intention to proceed with the amended price, or issue a refund if necessary.
1. Cancelling Orders
You may cancel your order by contacting us as soon as possible. Orders can be cancelled with a full refund if notification is received at least 24 hours prior to the scheduled delivery. Cancellation requests made less than 24 hours before dispatch or delivery may not be eligible for a refund, especially for perishable items that have already been prepared.
2. Amendments
If you wish to amend your order (e.g. change of address, recipient details, or message), please contact us promptly. Changes can only be made if your order has not yet been processed or dispatched.
3. Non-Delivery
If we are unable to deliver your order due to incorrect delivery information or recipient unavailability, we will attempt to contact you to arrange alternative delivery or collection. If delivery cannot be completed, a charge may apply, and refunds will be at our discretion depending on circumstances and the nature of the products involved.
1. Returns Policy
Due to the perishable nature of fresh flowers, returns are generally not accepted unless we have delivered the incorrect product or the flowers arrive in an unsatisfactory condition.
2. Unsatisfactory Condition
If your flowers arrive damaged, wilted, or significantly differ from your order, please contact us within 24 hours of delivery with photographic evidence. We will arrange a replacement, partial refund, or full refund as appropriate after reviewing the situation.
3. Non-perishable Returns
Non-perishable products (such as vases or accessories) may be returned in unused condition within 14 days, provided you notify us in advance and follow our return procedures. Return shipping costs are the responsibility of the customer unless otherwise agreed.
1. Product Description
While we strive to ensure all products are displayed and described accurately on our website, minor variations may occur due to natural differences in flowers and foliage. We do not accept liability for minor deviations from the images presented.
2. Late or Failed Delivery
We make every effort to deliver your flowers on the specified date. However, circumstances beyond our control (such as extreme weather, traffic disruptions, or incorrect delivery details) may result in delays. Our liability in such cases is limited to the value of the products ordered. We are not liable for direct or indirect losses resulting from late or non-delivery beyond the order value.
3. Force Majeure
We are not liable for any failure to perform, or delay in performance of, our obligations caused by events beyond our reasonable control, including (but not limited to) natural disasters, transport strikes, civil commotion, or other force majeure events.
4. Customer Responsibility
You are responsible for ensuring that all information provided (including delivery address and recipient details) is accurate and complete. We do not accept liability for failed or delayed delivery due to inaccurate or incomplete information supplied by the customer.
5. Allergies & Care
It is your responsibility to ensure that flower recipients do not suffer from allergies related to flowers or plants delivered. Instructions for care are provided to help prolong the life of your flowers, and we accept no liability for their condition following delivery if care advice is not followed.
All content, logos, product names, designs, and images displayed on our site are the property of Florist Woodside Park or their respective owners, and may not be copied or used without permission.
Your personal information will be processed in accordance with our Privacy Policy. We are committed to protecting your privacy and only use your data to process your order, arrange delivery, and provide customer service. Your details are not sold or shared with third parties except as required to fulfil your order.
We reserve the right to amend these Terms at any time. Updates will be posted on our website and come into effect immediately upon publication. It is your responsibility to review these Terms prior to each order.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms apply to all online flower delivery orders placed via Florist Woodside Park by customers based in Woodside Park and its surrounding areas. By placing an order on our site, you confirm your acceptance of these Terms and your acknowledgement of our policies regarding orders, payments, cancellations, liability, and governing law.
If you have any queries regarding these Terms & Conditions, require clarification, or need assistance with your order, please use the contact options provided on our website. We strive to offer timely and professional customer support to all customers throughout Woodside Park and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Woodside Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Woodside Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
